Specialist: Vendor Relationship Management
Listing reference: agsa_000090
Listing status: Online
Apply by: 23 July 2026
Position summary
Industry: Auditing/Accounting
Job category: Others: IT and Telecommunication
Location: Pretoria
Contract: Permanent
EE position: No
Introduction
The purpose of this role is to build, maintain, and strengthen mutually beneficial supplier relationships within the ICT environment that drives the success of the AGSA strategy in order to achieve lower business costs, increase output, or drive product innovation.
This position reports to a Senior Manager: Technology, Governance, Risk & Compliance
Job description
Strategic Function
- Take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors for AGSA in the long-run.
- Contributes to the development and implementation of the BU balance score card (BSC) initiatives.
Product Management
- Develop long-term relationships with key ICT vendors to ensure continued business growth.
- Conduct the reviewing of ICT contracts and proposals for potential issues or risks before execution.
- Manage the end-to-end relationship with vendors, including negotiating contracts and handling post-contract matters such as claims resolution.
- Manage vendor performance and address matters such as late deliveries or substandard work.
- Participate in bid evaluation committees as IT subject matter expert to evaluate and select the most suitable IT service provider/s as per the AGSA supply chain management guidelines, business case and terms of reference.
- Manage the on boarding of IT vendors into the AGSA ICT environment.
- Assess and consolidate similar IT services into an IT managed service offering with a single point of contact.
- Provide support to the ICT senior management team and process owners with monthly service level agreement (SLA) performance review and reporting by making sure that each SLA report is signed by both parties to the contract.
- Use key performance indicators (KPIs) to monitor and challenge supplier performance and identify opportunities for continuous improvement.
- Develop strategies to address underperformance and compliance failures, including application of contract terms.
- Ensure that all new IT tool investments are included in the annual procurement plan for consideration by the project portfolio investment committee.
Stakeholder Management
- Establish, build and maintain collaborative working relationships with relevant internal stakeholders.
- Build and maintain positive and value-adding relationships with relevant external stakeholders.
- Scan the environment to ensure a clear understanding of stakeholder needs.
- Proactively interact with stakeholders to determine their needs and deliver on them accordingly.
- Engage with both internal and external stakeholders to identify and evaluate performance barriers and success in order to continuously improve on the service delivery.
- Work in collaboration with colleagues in the centre to ensure timeous delivery of the work.
- Establish and maintain relations with recognised professional bodies within own professional sphere.
- Manage service level agreements (SLAs).
- Work with stakeholders to identify current and future needs, providing insights to inform resource allocation.
People Management
- Manage own performance.
- Participate in the BU’s transformation, culture, and diversity and employment equity initiatives.
- Commit to continuous learning and advancing of one’s skills so as to remain abreast with industry trends.
Financial & Operational Management
- Contribute to the compilation of centre budget, and manage project expenditure related to functional area.
- Ensure compliance to the organisation’s governance processes, policies and processes.
- Manage supply chain processes within own functional area.
Other Responisbilities
- Perform and/or manage other projects, tasks and assignments delegated by the supervisor not stipulated in the role profile description as and when required.
Minimum requirements
Formal Education
- This position requires a minimum qualification of a Bachelor's degree (NQF 7) in Information Technology Or Contract/Vendor Management Or Relationship Management or related field.
Experience
- Minimum of 5 years’ experience in Contract Management or Vendor Relationship Management or Service Level Agreements Management.
- A record of accomplishment in building strong relationships with executive decision makers and influencers. Has strong leadership capabilities or potential in a team environment or within a matrix management structure.
Added advantage: experience in IT cost optimisation
Closing Statement
The AGSA is not responsible for the verification of data provided and shall not be liable for any
errors, factual, transcription or otherwise, contained in the information posted. Therefore, ensure
that your online application and CV is correct, accurate and up to date. To successfully upload
documents on the career site, ensure that the document name does not contain any special
characters. This appointment is subject to the preferred candidate obtaining the necessary
security clearance, reference checking and competency assessment. We embrace and committed
in achieving employment equity within the organisation. Auditor General welcomes applications
from all persons with disabilities.
NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the us
within four weeks, kindly consider your application unsuccessful