Specialist: Process Engineer
Listing reference: agsa_000121
Listing status: Under Review
Apply by: 14 October 2026
Position summary
Industry: Auditing/Accounting
Job category: Process Engineering
Location: Pretoria
Contract: Permanent
EE position: No
Introduction
The purpose of this role is to drive business process optimisation, standardisation and continuous improvement to support digital transformation and improve operational efficiency and service delivery. It also analyses, designs, and enhances end-to-end business processes, identifying automation and digital opportunities aligned to the organisational strategy. The role ensures effective collaboration between business and technology stakeholders to deliver sustainable, value-driven process and digital improvements.
This position reports to a Senior Manager Digital Enablers.
Job description
Strategic Function
- Identify areas for improvement and develop strategies to enhance business processes.
- Optimisation of business processes to enable achievement and alignment with the strategic goals or objectives.
- Support the implementation of the business unit "Balanced Scorecard” (BSC) initiatives.
Product Management
- Analyse current business processes, systems, and digital workflows to identify inefficiencies, risks, automation opportunities, and process improvement initiatives
- Develop, maintain, and optimise AS-IS and TO-BE process models using approved process management and transformation methodologies and tools
- Define future-state processes aligned to business requirements, digital transformation objectives, operational efficiency targets, and automation opportunities
- Design and maintain end-to-end enterprise process maps that support organisational alignment, integration, and standardisation
- Define and model business architecture elements, including capabilities, processes, systems, data, and organisational objectives
- Develop and maintain enterprise business capability maps and capability maturity assessments
- Establish, maintain, and enforce enterprise process management standards, governance frameworks, methodologies, and naming conventions
- Maintain the enterprise process repository, ensuring all process documentation remains current, accurate, and compliant with governance requirements
- Document and maintain policies, procedures, standard operating procedures (SOPs), digital workflows, and knowledge assets to support operational consistency and compliance
- Facilitate process ownership, accountability, and governance across business units
- Monitor compliance with approved process standards and governance requirements
- Identify, assess, and prioritise process optimisation, digital transformation, and automation opportunities across the organisation
- Diagnose operational challenges and design innovative, technology-enabled solutions using process excellence and continuous improvement methodologies
- Support improvement initiatives through requirements elicitation, process analysis, solution design, testing, implementation, and post-implementation reviews
- Identify manual processes and forms suitable for digitisation and workflow automation
- Act as a subject matter expert in business process management, process optimisation, automation, and digital transformation
- Conduct process maturity assessments and define target maturity levels aligned with organisational objectives
- Monitor, measure, and report on process maturity, automation levels, process-to-procedure linkage, and digital transformation progress
- Define, maintain, and monitor process performance indicators (KPIs), operational metrics, baselines, and performance targets
- Analyse process performance trends and recommend corrective actions to improve efficiency, effectiveness, and value delivery
- Track, measure, and report realised benefits from process improvement, optimisation, and digital transformation initiatives
- Identify, assess, prioritise, and communicate process-related risks, control gaps, and operational impacts to relevant stakeholders
- Conduct quality assurance reviews of business processes and digital workflows to identify improvement and optimisation opportunities
- Develop and maintain process performance dashboards, analytics, and management reports to support informed decision-making
- Prepare and communicate reports on process performance, maturity, transformation initiatives, risks, and improvement outcomes to stakeholders and leadership
- Evaluate business process improvement solutions, digital platforms, workflow technologies, and automation tools to support organisational objectives
- Assess business value, operational impact, efficiency gains, and return on investment (ROI) of proposed and implemented solutions
- Support the selection, testing, validation, implementation, and adoption of process and technology solutions
- Conduct post-implementation reviews to assess effectiveness, sustainability, user adoption, and achievement of expected benefits
Stakeholder Management
- Prepare and present process optimisation, digital transformation, performance, and risk reports to stakeholders and governance forums
- Collaborate with business and technology stakeholders to deliver sustainable process improvements and digital transformation outcomes
- Maintain awareness of emerging process engineering, business transformation, and automation best practices to drive innovation and continuous improvement
- Assist business owners to document, standardise, and benchmark policies, procedures, and digital operating practices against global industry standards
- Build and maintain effective relationships with internal and external stakeholders to support process improvement, digital transformation, and service delivery objectives
- Engage stakeholders to understand business needs, identify performance challenges, and drive continuous improvement initiatives
- Conduct stakeholder impact assessments and communicate process, operational, and transformation risks to relevant stakeholders
- Facilitate stakeholder engagement sessions, workshops, and communications to secure alignment, buy-in, and adoption of new processes and digital solutions
- Support business readiness, change management, and user adoption activities to ensure the successful implementation of process and technology changes
- Manage and monitor service level agreements (SLAs) to ensure service performance standards are achieved
- Maintain relationships with relevant professional bodies and industry networks to promote best practices, knowledge sharing, and continuous professional development
- Engage and collaborate with business stakeholders to standardise, improve, and transform business processes
- Present process improvement recommendations, transformation roadmaps, and performance insights for review and decision-making
- Remain informed on emerging business process management practices, digital transformation trends, automation technologies, and industry best practices to drive continuous improvement
People Management
- Participate in the BU’s transformation, culture, and diversity and employment equity initiatives
- Commit to continuous learning and advancing of one’s skills to remain abreast with industry trends
Financial Management
- Contribute to the compilation of centre budget and manage project expenditure related to functional area
- Ensure compliance to the organisation’s governance processes, policies and processes
- Manage supply chain processes within own functional area
Other Responsibilities
- Perform and/or manage other projects, tasks and assignments delegated by the Senior Manager not stipulated in the role profile description as and when required
Minimum requirements
Formal Education
This position requires a minimum qualification of bachelor’s degree (NQF Level 7) in Computer Science, Information Systems, Information Technology, Engineering, or a related field, supporting foundational knowledge in digital transformation, systems thinking, data, and technology enablement.
Added Advantage: TOGAF certification (enterprise architecture), process mapping certification, and/or Business Analysis certifications (e.g., AAC, CBAP, CBDA, CCA, CCBA, CPOA, ECBA), supporting competencies in enterprise architecture, business process management, requirements analysis, and digital transformation delivery.
Experience
Minimum of 5-7 years of related experience in business process mapping, business analysis, and/or digital transformation. Experience in process improvement, automation, and optimisation methodologies supporting digital transformation, including Six Sigma, Total Quality Management (TQM), Lean, Continuous Improvement (Kaizen), Plan-Do-Check-Act (PDCA), Root Cause Analysis (5 Whys), and Business Process Management (BPM), applied within digital, data, and technology-enabled environments will be an added advantage.