Junior ERP Application Support
Listing reference: agsa_000152
Listing status: Online
Apply by: 30 October 2026
Position summary
Industry: Auditing/Accounting
Job category: Others: IT and Telecommunication
Location: Pretoria
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
The purpose of this role is to assist in maintaining and supporting the production functions and availability of the Enterprise Resource Planning (ERP) application in line with the organisational mandate, strategies and business operations.
This role reports into the ERP Production Specialist.
Job description
Strategic Function
- Contributes to providing end-user support and training for the ERP system, and assists in ensuring the correct functioning of all ERP modules in production.
- Supports the implementation of the centre Balance Score Card (BSC) projects and initiatives.
Operations Function
ERP Administration:
- Provide support to administer applications user access and administer all internal applications operations required.
- Provide support to administer ERP module installations or implementations, including server administration.
- Administer communication to process owners/BUAMs and general end-users on new developments, and other application related matters.
- Liaise with users and process owners/BUAMs on process improvements and other requirements to improve the end-user experience on the ERP system.
ERP Maintenance & Support:
- Provide support in the investigation of queries encountered by end-users and determine any required technical or process improvements to the ERP system.
- Provide support in the development and distribution troubleshooting guides (FAQs) to assist end-users.
- Provide guidance/manuals to service desk for the resolution of queries delegated to them to respond to.
- Provide first line support in situations where the function has not been delegated to other areas.
- Provide technical/functional support to within SLA timeframes.
ERP End-user Training:
- Assist to conducting training to end-users based on their training needs (in collaboration with the People and Organizational Effectiveness business unit).
- Assist to develop and update the training manuals in line with enhancements to the ERP system.
- Assist to develop the power-user/administrator training material for software champion.
- Assist to administer training to software champions to enable them to provide end-user support.
ERP Security Maintenance:
- Ensure that all users do follow the ERP security procedure.
- Provide input into the content as per ERP security procedure.
- Perform monthly security verifications to check for exceptions.
- Perform monthly security audits to make sure all changes are valid.
- Provide input in evaluating the effectiveness of, and recommend new or modified standards and procedures for system controls and application security.
- Assist in extracting Bi-yearly security extracts on roles and access and provide input to the roles for business users.
- Evaluate the effectiveness of, and recommend new or modified standards for system controls regarding application security.
Data corrections and extractions:
- Assist in the process owners to investigate data issues for data correction.
- Develop SQL scripts for data correction as per cases logged from process owners.
- Assist the process owners with data extraction.
- Test scripts for effectiveness and correctness.
Stakeholder Management
- Maintain effective relations with both internal and external stakeholders to provide feedback on application enhancements and process recommendations made.
- Build collaborative relationships with internal and relevant stakeholders.
- Support initiatives of sharing insights, risks and experiences.
- Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information and formulating appropriate responses according to the approved protocol.
People Management
- Manage own performance to drive productivity.
- Participate and/or take lead in the business unit transformation/culture plans.
- Provide support to the management team with regard to centre management and other people related tasks.
Financial Management
- Ensure compliance to AGSA policies and procedures.
- Ensure compliance with internal processes and procedures.
anage supply chain processes within scope of work.
Other responsibilities
- Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.
Minimum requirements
Formal Education
- This position requires a minimum qualification of a National Diploma (NQF level 6) in IT or a related field.
- Added Advantage: Product specific ERP support and/or maintenance certifications.
Experience
- The incumbent requires at least 3 years’ experience in ERP support and/or databases and maintenance.